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Privacy Policy

 

Welcome to Marks-jewelers.com.  This describes our policies and practices as they relate to your personal information and how it is used by marks-jewelers.com. Our primary goal is to respect your privacy and safety online. Our web site uses a number of technologies and record-keeping methods to provide you with easy and safe browsing and at marks-jewelers.com.
 
What information do you collect about me when I visit Marks-jewelers.com?
 
IP Addresses:

Marks-jewelers.com stores the Internet Protocol (IP) address of your computer when you visit our site. We use your IP address to help diagnose problems with our server to administer our web site, and to gather broad demographic information.


 
How does Marks-jewelers.com use cookies?

A cookie is a very tiny test file that is created on our Web server and stored on your local hard drive. Like many companies, Marks-jewelers.com uses cookies to store information like user ID and shopping personalization preferences. Our cookie is written based only on information that you supply to us; it cannot search your local computer and send us information about you and your machine. If you remain uncertain about cookies on the Internet but trust Marks-jewelers.com cookies, you can set your Web browser to warn you before accepting cookies. In this way, you can selectively approve or deny cookies.


What does marks-jewelers.com do with my information?

Marks-jewelers.com uses information collected voluntarily from customers to keep them informed of product developments, special offers and incentives available from Marks-jewelers.com. We may periodically send our members a variety of topical e-mails relating to Marks-jewelers.com products and services. If you, as a customer, at any time wish to not receive additional e-mail from Marks-jewelers.com you can let us know in several ways

- Respond to an e-mail from Marks-jewelers.com and include UNSUBSCRIBE in the e-mail remark field. Your name will be immediately removed from the mailing list.
- You can email us directly at support@marks-jewelers.com and provide us with your e-mail address and ask us to stop any further e-mail contact.
- You can call us at 215-362-7132 and ask one of our associates to remove you from the e-mail list.
- Marks-jewelers.com often uses cookies to identify which areas of our site are most appealing to visitors. In such cases, we are counting the pages that a cookie visits, not your specific cookie. We have the ability to review the frequency of words and phrases that are used to search throughout our site.
             

If you have any other questions regarding the policy, please contact us.


30 Day Satisfaction Guarantee:

Marks Jewelers is committed to your satisfaction. If for any reason you are not completely satisfied with your purchase you may return it within 30 days of the delivery date for a full refund or an exchange. Simply call us at 1-800-Mark-jlr for a Return Authorization number (orders sent back without a return will not be accepted) and ship the item back to us. You are only responsible for the return shipping and insurance cost. Once your item has been securely packaged and the RA has been obtained, please ship to:

 

Marks Inc.

Attn: Returns Department

921c Bethlehem Pike

(If shipping by USPS please include PO Box 565)

Montgomeryville, PA 18936

 

Please note that items must be in their original purchase condition and contain all original documents to be eligible for return. If you lost the original documents or certification the cost of replacing those documents will be deducted from your return. Credits will be issued within 7 business days from the acceptance of the return.

 

Due to their custom nature, we cannot accept returns on the following: designer engagement rings, designer wedding bands, special size accommodations, and custom made items. Custom orders may only be canceled within 4 business days of being placed (Deposits/Payments after 4 days are non-refundable).

 

In order to give our customers the best pricing we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same (or similar) items with the intent of only keeping one of them. If you are unsure or have detailed questions about a particular item, please call one of our customer service representatives for expert help.


Free Shipping

 

Marks Jewelers provides fast and free shipping on all purchases. Your peace of mind is our priority, so we fully insure all packages over $75.

Purchases:

  • ♦ Under $500: Fed Ex Ground Shipping
  • ♦ Over $500: Fed Ex Priority Overnight

 

All purchases over $500 require a signature for delivery with no exceptions. You may elect to dismiss the delivery signature only for purchases under $500 at your own risk.

Marks Jewelers will ship to an alternative address provided that the address is on file with the credit card company. If you do not have an alternative address on file, simply call the 1-800 number on the back of your card and ask them to add an address to your account.


Payments:

 

For your convenience, Marks Jewelers offers the following payment methods:

Purchases:

  • ● Credit Card (Visa, Mastercard, Discover, American Express)
  • ● Wire Transfer (Contact Us to complete this transaction with a 1.5% discount)
  • ● Personal Check/Money Order
  • ● Financing (See Options)

 


Lifetime Warranty

 

 


Financing:

 

There are few purchases in your life as significant as an engagement ring or wedding band. Marks Jewelers believes that you should be fiscally responsible with your discretionary dollars. For this reason we have partnered with the largest and most convenient lenders in North America to provide you with the tools necessary to make the best decision. Below are just some of the terrific financing options which are available to you.

  • ● 12 mos. Interest Free
  • ● 24 mos. Interest Free
  • ● 36 mos. 9.99% APR
  • ● 60 mos. 9.99% APR

 

We offer a confidential credit pre‐qualification so you can feel confident in your ability to secure financing before you even walk in the door. This process is your gateway to the perfect ring without exposing your credit history to potentially threatening activity. The ring of her dreams is closer than you think...

 

(Pre‐Qualify For Financing)


Security

 

Marks Jewelers takes your security and safety very seriously. We use the most secure technology available to ensure that your payment information remains protected at all times. All information that is sent to us through a transaction is encrypted via Secure Socket Layer technology. If you do not feel comfortable completing a transaction online, we have diamond and jewelry specialists available during business hours to answer all of your questions or take an order securely over the phone. In addition, all purchases over $75.00 are fully insured to guarantee safe delivery from our hands to yours.

 


Repairs

 

One of the oldest and time-honored trades is that of the craftsman-jeweler who has the ability to create and repair beautiful jewelry. With over 150 years of combined jewelry repair experience, Marks Jewelers will gladly repair your broken jewelry items with expert skill.

 

Delicate hand woven items such as pearls and intricate beading are usually complete within one week. With the addition of new laser technology, previously impossible repairsa remade easy in a fraction on the time and at a fraction of the price. Even your favorite piece of costume jewelry may very well be repaired! It is important to note that all jewelry is repaired on our premises and does not get shipped out to a third party. There is no better way to ensure the quality of work done than to manage it in-house. In many cases, with an appointment, you can watch the repair before your very eyes.

 

Services:

  • ● Resizing
  • ● Repairing - All Jewelry
  • ● Stone setting/securing
  • ● Prong/Re-tipping
  • ● Spa Package (Clean/Polish/Refinish)
  • ● Engraving
  • ● Custom Design
  • ● Basic Watch Services (Watch Battery/Link addition-removal)
  • ● Ring Removal
  • ● Pearl/Bead restringing
  • ● Insurance Analysis & Replacement Quotes (Appraisals)
  • ● Buyers of precious scrap metals
  • ● Heirloom and Estate diamond upgrade program

 

Benefits:

  • ● 1 year warranty on all repairs (at point of repair)

 


Ethical Statement

 

Marks Jewelers prioritizes community involvement and support of those closest to you. We actively participate in our local community with charitable donations to impact our immediate area in a positive manner.

 

Negotiations began in May of 2000 and finally culminated in the creation of the Kimberley Process Certification Scheme in November of 2002. Currently representing 81 countries in addition to all the member states of the European Union, the Kimberley Process regulates the sale and trade of diamonds to exclude any gemstones that have played a part in human rights violations, funding war efforts, or having been mined from a location that defies environmental regulation. Marks Jewelers is proud to only have relationships with suppliers that comply with this process which serves to improve the global community we all are a part of.