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Marks Jewelers is committed to your satisfaction. If for any reason you are not completely satisfied with your purchase you may return it within 30 days of the delivery date for a full refund or an exchange. Simply call us at 1-800-Mark-jlr for a Return Authorization number (orders sent back without a return will not be accepted) and ship the item back to us. You are only responsible for the return shipping and insurance cost. Once your item has been securely packaged and the RA has been obtained, please ship to:
Attn: Returns Department
921c Bethlehem Pike
(If shipping by USPS please include PO Box 565)
Montgomeryville, PA 18936
Please note that items must be in their original purchase condition and contain all original documents to be eligible for return. If you lost the original documents or certification the cost of replacing those documents will be deducted from your return. Credits will be issued within 7 business days from the acceptance of the return.
Due to their custom nature, we cannot accept returns on the following: designer engagement rings, designer wedding bands, special size accommodations, and custom made items. Custom orders may only be canceled within 4 business days of being placed (Deposits/Payments after 4 days are non-refundable).
In order to give our customers the best pricing we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same (or similar) items with the intent of only keeping one of them. If you are unsure or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
Special note: All Sales Are Final on items purchased while 'on sale'.